Brickners of Antigo, Inc

Rude customer service in the service department. After telling me my car needs a 275$ battery and after I stated it’s under warranty they said it wasn’t failing enough to have it replaced and they told me to bring it in when the start and stop doesn’t work again , so I made another appointment when the start and stop started not working again and when I got to the appointment the check in guy which I believe was the manager, went to the car with me and then told me my car has nothing wrong with it even though THEY told me I needed to purchase another battery on my first appointment. So then I had another concern and he told me I was taking up his time !! I did say I made an appointment and he replied saying with them and pointed to garage not with me . Well , I didn’t walk in I made an appointment and he took it upon himself to diagnose and decide I didn’t need service. Is it because I’m a woman or does Brickners treat all their customers like this , I was disappointed and disgusted.

Very unprofessional at timing. Scheduled a diagnostic check at 1pm they did not get my vehicle back until 1:45. A few days later Scheduled to have all 4 tires changed. For 8:00am. Handed keys directly to Trevor he said it would be about 2 hours. Two hours go by and I call and I’m told they haven’t even started. Call again at 12 and Sheldon tells me he doesn’t see my vehicle in the shop or have paperwork on it and he’s call back when he found out more. 2pm my car is finally done. Still charged full price. Should really get their scheduling under control as well as people who know what they’re doing. I love the sales team not a fan of service department after these 2 occurrences